Refund & Returns Policy

We want you to be confident in every order. This policy outlines refunds and returns under the Australian Consumer Law.

Cold-chain and sensitive products

Peptides are temperature-sensitive, lyophilised products. For safety and integrity, we do not accept returns of opened or reconstituted vials unless the product is faulty or not as described.

Damaged or incorrect orders

If your order arrives damaged, incorrect, or fails to arrive, contact us within 7 days of the expected delivery date with your order reference. We will arrange a replacement or refund, including return shipping where applicable.

Order cancellations

Orders can be cancelled for a full refund before they are shipped. Once shipped, the policy above applies. Contact us as soon as possible at Stuffhouse022@gmail.com.

Refund processing

Approved refunds are returned to the original payment method. PayID and BSB refunds typically process within 3–5 business days; cryptocurrency refunds depend on network confirmation times.

Consumer guarantees

Nothing in this policy limits any rights you have under the Australian Consumer Law, including guarantees that goods are of acceptable quality and fit for purpose.

Contact

Refund enquiries: Stuffhouse022@gmail.com or T.me/dbrokerz1.